Novelty studies and develops simple and very effective software solutions for companies that want to grow in digitization and overcome the challenges of global markets. To give those who produce all the information, control and planning skills necessary to be competitive we are born.
In Italy these companies contribute to the national GDP for over 13.5 billion euros. Ability to innovate, clarity of objectives, business continuity, are some of the elements with which Novelty builds its future and that of all its customers.
The high specialization in the continuity of continuity, born with the intention of offering companies all the IT support and advice necessary for the development of their activities.
The added value of the vertical solutions we offer must in fact be read in a double key: software solutions aimed at the specific needs and added value of our experiences on problems of the same type.
Availability of a PC or tablet with at least 4 GB of RAM and at least 5 GB of free disk space.
Stable internet connection.
Web browser (Chrome, Firefox, Edge) and an operating system (Windows, macOS, Linux, Android, IOS).
TLS 1.2 or higher communication protocol.
Respect for the once-only principle.
Two-factor authentication.
Static IP recognition of the client.
Access logs.
Database with AES (Advanced Encryption Standard) 256 CTR encryption protocol.
GDPR compliance.
Users can open a ticket directly from their account within the management system.
The ticketing service is available 24/7, 365 days a year.
Operator-assisted support is available Monday to Friday from 8:00 AM to 5:00 PM, excluding holidays.
Tickets submitted through the portal will be handled in real time.
Resolution of tickets will be guaranteed within a maximum of three days from the time they are taken in charge.
If, for reasons currently unforeseeable, resolving a ticket requires more than three business days,
we will contact the affected users to inform them of the estimated resolution time.
